Job Description

Pay Range: $13.25/hour minimum and $17.00/hour maximum; Relevant work experience will be considered also.

This is a full time position. 

Hours are variable.

Summary: Provides services to seriously mentally ill adults and persons with intellectual disability. Case Management services include: linkage, advocacy, support, crisis intervention, basic living skills training, and family support and education. May perform other job duties as credentialed. Responsible for coordinating the implementation of the consumer's Plan. Case Management services are delivered through home visits, telephone contacts, clinical visits, agency visits, and/or family contacts.

Direct Services: Provides services to consumers in their least restrictive environment, i.e., at home, work, etc. Monitors the consumer's mental, behavioral, and physical health. Monitors the social and emotional needs of consumers. Assists with planning how these needs can be met. Assists with maintaining community-based placements for consumers. Assists in improving the ability of consumers to function as independently as possible in their regular home, school, work, and community setting. Ensures consumer rights are observed and protected. Promotes social interaction, reality orientation, and intellectual stimulation. Responsible for the safety of consumers under his/her supervision.

Assessment and Planning: Completes SUN-R assessments and develops case management plan. Completes a comprehensive assessment of a consumer's needs, including a bio-social evaluation that addresses the consumer's assets, deficits, and needs. Participates in the development of the consumer's person-centered Plan and oversees the implementation of the Plan. Develops case management goals and objectives. Completes the consumer’s adaptive functioning assessment, when required.

Linkage: Service arrangement and coordination. Ensures that the consumer interfaces with the appropriate persons or agencies necessary to implement the Plan (i.e., inter- and intra-agency). May schedule or assist consumers with scheduling appointments for needed services (medical, dental, etc.). Serves as a liaison with social, health, and community agencies. Assists with coordinating community resources. Works closely with other Center staff as a member of the consumer's multidisciplinary treatment team.

Advocacy: Contacts others on the consumer's behalf and follows up to determine that the consumer is receiving needed services.

Monitoring: Reviews on an ongoing basis the services being provided to the consumer and determines whether these services are adequate to meet the needs of the consumer. Adjustments in the Plan may be required as a result of monitoring. Monitors and inventories medication as assigned.

Support: Assists with expanding the consumer's social support network. Assists consumers in obtaining basic needs, including clothing, food, housing, medication, and budgeting. Assists with menu planning. May deliver consumer medications to the consumer's home. Works closely, when appropriate, with the consumer's family to develop and maintain a natural support system.

Crisis Intervention: Assists the consumer through crisis situations and/or arranges for the provision of such assistance by other professional/personal care givers. Provides emergency intervention to ameliorate a consumer's maladaptive emotional or behavioral reaction. Assists the consumer in resolving the crisis and developing symptomatic relief. 

Daily Living Skills Training: Provides face-to-face basic living skills training in a variety of psychosocial areas, i.e., social skills, stress management, housekeeping, laundry, shopping, meal preparation, personal hygiene/self-care, money management, using public transportation, healthy lifestyle, medication management, etc. Provides opportunities for consumers to enhance basic living skills. Provides training required to enable the consumer to maintain community tenure and to improve his or her capacity for independent living. Follows consumer's Plan as written by therapists.

Family Support and Education: Provides support and education to family members and/or significant others. Teaches parenting skills. Assists family members in understanding the nature of the consumer's illness and how to help the consumer to continue living in the community. 

Transportation: Transports consumers as needed. May transport consumers in Center and/or personal vehicle. Responsible for maintaining personal liability insurance coverage. Follows all traffic laws. Immediately reports any Center vehicle malfunction to supervisory or maintenance staff. Maintains safe driving record and attends defensive driving course as assigned. Completes written vehicle records as assigned. Wears seat belt and ensures that passengers wear their seatbelts. Transports children under the age of 12 in the rear seat of the vehicle (including one's personal vehicle). Utilizes Center cellular phones for emergencies only; however, no cellular phone use while transporting. Ensures the security of Center credit cards. Immediately notifies Human Resources of all accidents or motor vehicle violations (whether on the job or off).

Staff Meetings: Attends regularly scheduled staff meetings. Reports observations of consumer behaviors to clinical staff. Implements recommendations made during staffings. Ensures the implementation of recommendations.

Documentation: Documents incidents and/or unusual problems immediately. Documents all consumer contacts and/or contacts made on a consumer's behalf. Writes progress notes and ensures that consumer progress in achieving case management goals is addressed. Collects and documents behavioral data as assigned. Completes 90 day narratives as assigned. Completes routine Center forms. Documents medication administration. Assists in obtaining necessary supervisory and/or psychiatrist signatures as needed. Obtains or assists with obtaining prior authorization for the provision of services when required. Completes eligibility and waiver documents as assigned.

In-service Training: Completes in-service training as required by Center policy and/or otherwise assigned by supervisory staff. Ensures documentation of attendance. Must successfully complete all in-service training required for your position in order to maintain employment with the Center. Ensures training required for licensure or certification. Certified as PCM Practioner.

Productivity standard:  Must meet and/or exceed monthly productivity standard. This standard will be explained by the supervisor.

Policies and Procedures: Reads Center policies and procedures on a regular basis. Follows policies and procedures. Maintains consumer and staff confidentiality. Adheres to ethical standards as outlined by policy or profession. Assists new employees in following established policies and procedures. Observes infection control procedures.

Other Duties: Performs other duties and tasks as assigned. May be responsible for basic clerical tasks, including data entry. Reports safety hazards immediately and initiates corrective action as appropriate. Reports to work as scheduled and in a timely manner and attends meetings. Serves on Center teams, committees, councils, and/or workgroups as assigned. Works cooperatively with co-workers and supervisors. Is a "team" player and maintains a positive attitude. Maintains an appropriate appearance. Meets or exceeds productivity requirements as assigned. Maintains behavior consistent with ethical and professional guidelines. Is motivated and enthusiastic, offers appropriate suggestions and initiates ideas to improve Center services. 

Supervision and Authority: Directly supervised by the Program Director. Responsible for exercising caution, initiative, and appropriate judgment in carrying out the duties of this position. Supervises program services in the absence of the program director or therapist.

Minimum Qualifications:

•   Bachelor's or master's degree, preferably in a human services field of study.
• Valid driver's license and safe driving record. 
• Must meet conditional employment requirements. 
• Satisfactorily completes an approved Department of Mental Health case management training program.

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